[{"innerBlocks":[],"name":"core\/freeform","postId":481,"blockType":{"name":"core\/freeform","keywords":[],"attributes":{"content":{"type":"string","source":"raw"},"lock":{"type":"object"}},"providesContext":[],"usesContext":[],"selectors":[],"supports":{"className":false,"customClassName":false,"reusable":false},"styles":[],"variations":[],"apiVersion":3,"title":"Classic","description":"Use the classic WordPress editor.","category":"text"},"originalContent":"The Department of Veterans Affairs is still working on implementing a new information technology system that fully supports services for family caregivers of post-9\/11 veterans, as required by law.The Family Caregiver Program's current IT system\u2014the Caregiver Application Tracker (CAT)\u2014has limited reporting capabilities and cannot provide system-wide data, according to the Government Accountability Office.As a result, the VA \u201cdoesn\u2019t have the data it needs to determine whether the program is appropriately staffed and participants are monitored,\u201d found a GAO audit<\/a>. That will \u201cmake it harder for VA to determine the number and type of staff it will need once the program expands.\u201dThe VA MISSION Act of 2018 requires the expansion of program eligibility to veterans of all eras contingent on implementation and certification of a new IT system.

In 2011, the Veterans Health Administration established the Family Caregiver Program at each of its VA medical centers nationwide and implemented CAT to facilitate the exchange of information about approved caregivers between VAMCs and other VHA entities. But, there have been ongoing problems with CAT and a replacement IT system. \u201cVHA and the Office of Information and Technology (OIT) have been working jointly on projects since 2015 to improve and replace CAT,\u201d states GAO\u2019s report. \u201cHowever, two of these projects were terminated without delivering viable software improvements or a replacement system. According to two independent assessments, these prior efforts lacked both effective leadership and implementation of the processes needed for requirements management.\u201dAuditors quote VA officials as saying that a third project, in which OIT and VHA have begun to acquire and implement a commercial product to replace CAT, \u201cwill take steps to avoid the issues that have impacted its past efforts.\u201dNonetheless, GAO reported that the initial replacement for CAT is not expected until late October 2019. In addition, while the initial deployment and additional releases are expected through the summer of 2020, auditors are concerned that the VA has not yet fully committed to a date by which it will certify that the new IT system fully supports the Family Caregiver Program. \u201cUntil the system is implemented and certified, the expansion of eligibility for the Family Caregiver Program will be delayed,\u201d according to the GAO.In the meantime, auditors recommended that the VA take the following three actions: \u2022 Collect complete staffing data for the Family Caregiver Program that includes Caregiver Support Program Office funded staff, VAMC funded staff, and staff that assist the program as a collateral duty at each VAMC. \u2022 Establish a process to ensure that the Family Caregiver Program staffing data that are collected and reported to the Caregiver Support Program Office are accurate.\u2022 Identify and use an interim method to collect data from VAMCs on their completion of required quarterly contacts and annual home visits with caregivers and veterans that can be used until a new IT system is implemented.In its written comments to the GAO report, the VA concurred with all three of the audit\u2019s recommendations.","saveContent":"The Department of Veterans Affairs is still working on implementing a new information technology system that fully supports services for family caregivers of post-9\/11 veterans, as required by law.The Family Caregiver Program's current IT system\u2014the Caregiver Application Tracker (CAT)\u2014has limited reporting capabilities and cannot provide system-wide data, according to the Government Accountability Office.As a result, the VA \u201cdoesn\u2019t have the data it needs to determine whether the program is appropriately staffed and participants are monitored,\u201d found a GAO audit<\/a>. That will \u201cmake it harder for VA to determine the number and type of staff it will need once the program expands.\u201dThe VA MISSION Act of 2018 requires the expansion of program eligibility to veterans of all eras contingent on implementation and certification of a new IT system.

In 2011, the Veterans Health Administration established the Family Caregiver Program at each of its VA medical centers nationwide and implemented CAT to facilitate the exchange of information about approved caregivers between VAMCs and other VHA entities. But, there have been ongoing problems with CAT and a replacement IT system. \u201cVHA and the Office of Information and Technology (OIT) have been working jointly on projects since 2015 to improve and replace CAT,\u201d states GAO\u2019s report. \u201cHowever, two of these projects were terminated without delivering viable software improvements or a replacement system. According to two independent assessments, these prior efforts lacked both effective leadership and implementation of the processes needed for requirements management.\u201dAuditors quote VA officials as saying that a third project, in which OIT and VHA have begun to acquire and implement a commercial product to replace CAT, \u201cwill take steps to avoid the issues that have impacted its past efforts.\u201dNonetheless, GAO reported that the initial replacement for CAT is not expected until late October 2019. In addition, while the initial deployment and additional releases are expected through the summer of 2020, auditors are concerned that the VA has not yet fully committed to a date by which it will certify that the new IT system fully supports the Family Caregiver Program. \u201cUntil the system is implemented and certified, the expansion of eligibility for the Family Caregiver Program will be delayed,\u201d according to the GAO.In the meantime, auditors recommended that the VA take the following three actions: \u2022 Collect complete staffing data for the Family Caregiver Program that includes Caregiver Support Program Office funded staff, VAMC funded staff, and staff that assist the program as a collateral duty at each VAMC. \u2022 Establish a process to ensure that the Family Caregiver Program staffing data that are collected and reported to the Caregiver Support Program Office are accurate.\u2022 Identify and use an interim method to collect data from VAMCs on their completion of required quarterly contacts and annual home visits with caregivers and veterans that can be used until a new IT system is implemented.In its written comments to the GAO report, the VA concurred with all three of the audit\u2019s recommendations.","order":0,"get_parent":{},"attributes":[],"attributesType":{"content":{"type":"string","source":"raw"},"lock":{"type":"object"}},"dynamicContent":""}]

VA has yet to implement new IT system for Family Caregiver Program

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