[{"innerBlocks":[],"name":"core\/freeform","postId":1321,"blockType":{"name":"core\/freeform","keywords":[],"attributes":{"content":{"type":"string","source":"raw"},"lock":{"type":"object"}},"providesContext":[],"usesContext":[],"selectors":[],"supports":{"className":false,"customClassName":false,"reusable":false},"styles":[],"variations":[],"apiVersion":3,"title":"Classic","description":"Use the classic WordPress editor.","category":"text"},"originalContent":"Parents looking to bring sick children to one of five pediatric after-hours clinics run by Monroe Carell Jr. Children\u2019s Hospital at Vanderbilt are leveraging online scheduling to avoid long waits.

In fact, the software has cut in half the waiting times at Children\u2019s Hospital\u2019s five after-hours locations.

The tool, called Skip the Wait from patient engagement vendor Clockwise.MD, enables parents to view estimated wait times at the clinics to help them determine the best scheduling options.

\u201cOften, we have had multiple families waiting in their cars and rushing the door when the clinic opens to be first in line,\u201d said Chris Westbrook, director of Children\u2019s Hospital off-site and after-hours clinics. \u201cThis real-time feature will allow families to wait at home and receive an alert about 20 minutes before the expected time to be called back to the clinic for their visit.\u201d

Also See<\/b>: VA tool provides patient wait times, quality of care data<\/a>

The software\u2014accessed through the Children\u2019s Hospital website\u2014leverages an algorithm to measure time and predict how busy a clinic is, while providing a screen detailing wait-time estimates for each patient. The after-hours clinics open at 6:30 p.m., and the tool starts to estimate arrivals at 7 p.m., which gives the system 30 minutes to process patient flow.

\u201cIt has helped reduce crowding in the waiting rooms,\u201d added Westbrook. \u201cPatients who use the Clockwise software wait in our waiting room about half as long as those who follow the traditional walk-in method.\u201d

According to Westbrook, the tool was implemented after Children\u2019s Hospital\u2019s five after-hours clinics reported increasing requests from parents about current wait times, both as they were checking in at a clinic or before they arrived.

\u201cThis software allows patients in the waiting room, as well as those who look online, to see current, accurate wait times,\u201d he concludes.

As a result, Skip the Wait is being considered for use by other Vanderbilt clinics.","saveContent":"Parents looking to bring sick children to one of five pediatric after-hours clinics run by Monroe Carell Jr. Children\u2019s Hospital at Vanderbilt are leveraging online scheduling to avoid long waits.

In fact, the software has cut in half the waiting times at Children\u2019s Hospital\u2019s five after-hours locations.

The tool, called Skip the Wait from patient engagement vendor Clockwise.MD, enables parents to view estimated wait times at the clinics to help them determine the best scheduling options.

\u201cOften, we have had multiple families waiting in their cars and rushing the door when the clinic opens to be first in line,\u201d said Chris Westbrook, director of Children\u2019s Hospital off-site and after-hours clinics. \u201cThis real-time feature will allow families to wait at home and receive an alert about 20 minutes before the expected time to be called back to the clinic for their visit.\u201d

Also See<\/b>: VA tool provides patient wait times, quality of care data<\/a>

The software\u2014accessed through the Children\u2019s Hospital website\u2014leverages an algorithm to measure time and predict how busy a clinic is, while providing a screen detailing wait-time estimates for each patient. The after-hours clinics open at 6:30 p.m., and the tool starts to estimate arrivals at 7 p.m., which gives the system 30 minutes to process patient flow.

\u201cIt has helped reduce crowding in the waiting rooms,\u201d added Westbrook. \u201cPatients who use the Clockwise software wait in our waiting room about half as long as those who follow the traditional walk-in method.\u201d

According to Westbrook, the tool was implemented after Children\u2019s Hospital\u2019s five after-hours clinics reported increasing requests from parents about current wait times, both as they were checking in at a clinic or before they arrived.

\u201cThis software allows patients in the waiting room, as well as those who look online, to see current, accurate wait times,\u201d he concludes.

As a result, Skip the Wait is being considered for use by other Vanderbilt clinics.","order":0,"get_parent":{},"attributes":[],"attributesType":{"content":{"type":"string","source":"raw"},"lock":{"type":"object"}},"dynamicContent":""}]

Tool cuts wait times at pediatric hospital’s after-hours clinics

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