[{"innerBlocks":[],"name":"core\/freeform","postId":1421,"blockType":{"name":"core\/freeform","keywords":[],"attributes":{"content":{"type":"string","source":"raw"},"lock":{"type":"object"}},"providesContext":[],"usesContext":[],"selectors":[],"supports":{"className":false,"customClassName":false,"reusable":false},"styles":[],"variations":[],"apiVersion":3,"title":"Classic","description":"Use the classic WordPress editor.","category":"text"},"originalContent":"Portal use has been a key to increasing patient engagement and ensuring successful population health efforts at Novant Health.

The four-state integrated network of physician clinics, outpatient centers and hospitals has been offering portals since 2011 and was one of the first in the country to have 100,000 patients using the technology to look at their medical records, says Keith Griffin, MD, chief medical information officer at Lakeside Primary Care in Concord, N.C.

That effort to get consumers engaged has continued, he said at an educational session at this week\u2019s annual conference of the Medical Group Management Association, held in Boston.

\u201cThe portal program is part of our DNA,\u201d he says. \u201cWe did a big push with our primary care physicians to make sure patients are on the portal, and this has become part of our culture. That\u2019s helped us to grow the program.\u201d

Currently, Novant says 875,000 of its patients are registered to access their records via the MyChart portal from Epic. Of those, 42 percent of patients are active users, and 85 percent of medical test results and records are posted to the portals.

The system also has developed other ways of reaching patients to inform them of health tests they should schedule. For example, it sends out \u201cbirthday letters,\u201d appearing to come from patients\u2019 primary care physicians, with reminders about health services and tests that would be appropriate for them\u2014such as a colonoscopy at age 50\u2014or annual wellness exams to which they may be entitled.

\u201cWe\u2019ve made it easier for patients to address their needs,\u201d added Ryan Neaves, director of IT applications at Novant Health Lakeside Primary Care. \u201cWe can offer an e-visit for patients, and that has really made it a more cohesive experience for them.\u201d

The efforts to engage patients has paid off, Griffin said. \u201cOne of our biggest success stories is we get thousands of thousands of patient messages through the portal. Instead of calling them in, patients are able to connect via the portal.\u201d

Patient information enables the organization to segment populations into about 70 registries, enabling individualized services that enable specialized and individualized services.
","saveContent":"Portal use has been a key to increasing patient engagement and ensuring successful population health efforts at Novant Health.

The four-state integrated network of physician clinics, outpatient centers and hospitals has been offering portals since 2011 and was one of the first in the country to have 100,000 patients using the technology to look at their medical records, says Keith Griffin, MD, chief medical information officer at Lakeside Primary Care in Concord, N.C.

That effort to get consumers engaged has continued, he said at an educational session at this week\u2019s annual conference of the Medical Group Management Association, held in Boston.

\u201cThe portal program is part of our DNA,\u201d he says. \u201cWe did a big push with our primary care physicians to make sure patients are on the portal, and this has become part of our culture. That\u2019s helped us to grow the program.\u201d

Portals the first step to engage patients, deliver care at Novant

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